Every piece from SheArt Studio is handcrafted with care and intention. We believe that meaningful work cannot be rushed, and each order is thoughtfully prepared before it begins its journey to you.

Thank you for supporting slow craftsmanship.

1. Processing Times
All orders are carefully prepared by hand and are typically dispatched within 7–10 business days after your order has been placed.
During collection launches or periods of high demand, processing times may be slightly longer. Should this occur, we will keep you informed.

2. Shipping Within South Africa
We ship throughout South Africa using The Courier Guy.
Once your parcel has been dispatched, you will receive a shipping confirmation email together with your tracking information.
Delivery times may vary depending on your location and courier schedules.

3. International Shipping
Although our online store currently accepts orders within South Africa only, we are delighted to assist international customers.
International orders are arranged through our trusted shipping partner, Tunl.
If you would like to place an order from outside South Africa, please contact us at orders@sheartstudio.com, and we will gladly prepare a personalised shipping quotation and assist you with the process.

4. Packaging
Every SheArt Studio order is carefully wrapped and packaged to ensure it arrives safely while reflecting the care with which it was created.
Where possible, we choose thoughtful and environmentally conscious packaging materials.

5. Returns & Refunds
Every work offered by SheArt Studio is uniquely handcrafted, artisan-made, or made-to-order.
Because of the time, care, and craftsmanship involved in creating these pieces, all sales are final.
Once an order has been placed and processed, it cannot be cancelled, refunded, or exchanged.
We encourage you to carefully read each product description, dimensions, materials, and specifications before completing your purchase.

6. The Nature of Handmade Work
Each SheArt Studio piece is individually handcrafted.
Subtle variations in colour, texture, glaze, fragrance, paper, finish, or natural materials are an inherent part of the making process and celebrate the uniqueness of every work.
These characteristics are not considered faults or manufacturing defects.

7. Damaged or Faulty Items
We take great care in preparing every order. However, if your parcel arrives damaged during transit or contains a significant manufacturing fault, please contact us within 48 hours of delivery.

Please email info@sheartstudio.com with:

• Your order number
• Photographs of the damaged item
• Photographs of the shipping packaging

Once your claim has been reviewed, we may, at our discretion:

• Arrange a repair
• Replace the item
• Issue store credit